This Privacy Policy explains how Ticktix Solutions Private Limited
(“Ticktix”, “we”, “our”, “us”) collects, uses, stores, processes, discloses,
and protects personal data when you access or use our ERP platform
Facilitix (“Service”).
Effective Date: November 19, 2025
By using Facilitix, you consent to the collection and use of your data in accordance
with this Privacy Policy and applicable Indian laws, including:
Digital Personal Data Protection Act (DPDPA), 2023
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
1. Data We Collect
1.1 Personal Data
We may collect the following personal data:
Name, email address, phone number, employee ID
Login credentials and authentication data
Device data, IP address, and browser details
Business contact details and organizational information
1.2 Sensitive Personal Data
Facilitix generally does not require collection of sensitive personal data
such as financial information, passwords, Aadhaar numbers, or biometrics
unless voluntarily submitted by your organization for business processes.
1.3 Business Data
Employee records uploaded by your organization
Customer, vendor, asset, payroll, ticketing, and operational data
Documents and attachments uploaded to the ERP
1.4 Automatically Collected Data
Log files and audit trails
Usage analytics
Error reports and performance metrics
2. How We Use Your Data
We use personal and business data for:
Providing, operating, and improving Facilitix
Authentication and access management
Customer support and troubleshooting
Billing, invoicing, and subscription management
Ensuring system security and preventing fraud
Compliance with Indian laws and government directives
3. Legal Basis for Processing Data
We process your data based on the following grounds:
Consent provided by you or your organization
Performance of a contract (subscription agreement)
Compliance with legal obligations under Indian law
Legitimate business interests such as platform improvement and security
4. Your Rights Under Indian Law
Under DPDPA 2023 and other Indian regulations, you have the right to:
Access your personal data
Correct inaccurate or outdated data
Withdraw consent for processing
Request deletion of your personal data
Nominate another person to exercise your rights (DPDPA Right of Nomination)
Get information about third parties your data has been shared with
Requests may be made to the Grievance Officer using the contact details below.
5. Data Storage & Security
Data is stored in secure cloud environments hosted in India unless explicitly agreed otherwise.
We implement encryption, access controls, network protections, and monitoring mechanisms.
We maintain reasonable security practices compliant with ISO 27001 standards where applicable.
Backups are maintained periodically to ensure service continuity.
We do not sell or rent personal data to third parties.
7. Data Retention
We retain data for as long as necessary to:
Provide services under your active subscription
Comply with legal, regulatory, or audit requirements
Resolve disputes or enforce agreements
After subscription termination, we may retain backups for a limited retention period
before securely deleting or anonymizing data.
8. Cookies & Tracking
Facilitix may use essential cookies for login, security, and session management. We do not use third-party advertising cookies.
9. Data Breach Notification
In the event of a data breach affecting your personal data, we will notify the affected users and, if required, the
Indian Data Protection Board in accordance with DPDPA 2023 rules.
10. Children’s Privacy
Facilitix is not intended for use by individuals below 18 years of age. We do not knowingly collect data of minors.
11. International Transfers
Data is primarily stored within India. If cross-border data transfer occurs due to third-party integrations,
it will be done in compliance with applicable Indian laws and contractual safeguards.
12. Changes to This Privacy Policy
Ticktix may update this Privacy Policy from time to time. Material changes will be communicated via email or
in-platform notifications. Continued use of the Service constitutes acceptance of the updated policy.
13. Grievance Officer (As Required by Indian Law)
In accordance with the Information Technology Act, 2000 and DPDPA 2023, the details of our Grievance Officer are:
Grievance Officer
Ticktix Solutions Private Limited
Email: [email protected]
Address: Chennai, Tamil Nadu, India
14. Contact Us
For questions, concerns, or rights requests, contact:
Ticktix Solutions Private Limited
Email: [email protected]
Address: Chennai, Tamil Nadu, India