Helpdesk & Support Suite

Unified ticketing to capture issues, assign agents, track SLAs, and ensure timely resolution with complete transparency.

Log, route, and track phone support calls with caller identification, call summaries, and quick action workflows.

Manage maintenance cycles, breakdown logs, checklists, and asset history. Track spare parts usage and service costs.

Set automated schedules for preventive maintenance based on runtime, date, or condition triggers to reduce breakdowns.

Configure SLAs, escalation rules, automated responses, and multi-stage workflows to streamline service operations.

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